Four Points by Sheraton Beijing, Haidian

"Great customer service. "

"Air conditioning and heating is centrally controlled, and is only turn on according to fixed seasonal schedule. This made the room uncomfortably hot during a stay in March. The staff did try to help by providing portable fan. With windows open, that helps a bit. But still very inconvenient."

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"The hotel employees at the concierge desk are very helpful with calling share-ride for me, before I had an opportunity to install the necessary software and payment to do it my own. Breakfast buffet is enjoyable, especially when there are no big tourist groups. Not all items are cooked with top-chef skills, but most of them are pleasant to both the taste bud. Selections are not extravagant but more than reasonable. Most importantly, the place is clean and the service people are diligent and courteous. "

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"The staff not professional at all . Request to extend our stay for one more day and they provide us name card to be contacted (sales manager) . At the first place we call the people on phone was asking like " 请问哪位" "有什么事吗" doesn't match the standard of hotel at all . Not to say 5 star hotel but 4 at least . Just a feedback from my side , the hostel service are better ."

"Booked a nonsmoking room, but have stayed in a stinky one... complained and did change to a new room.... even worse!"