Imperial Hotel & Spa

"Simple check in and staff were generally very friendly and helpful! Close proximity to Hoan Kiem Lake and 4P Pizza just outside the hotel! "

"Good location , staff are friendly. "

"I cannot express how much Grace at reception and Anna helped me and my daughter with this trip. This was my daughter’s first trip internationally and my first time to Vietnam. It was made extra special by their attentiveness. Grace helped us book flights to travel more inside the country and see more sights, helped us find good local traditional restaurants, and made our stay absolutely wonderful. I highly recommend this hotel for its comfort and convenient location. Very walkable to lots of great attractions and food, the spa was wonderful and massages were great too. Even nicer than the pictures and the breakfast was tasty as well. Book this for your stay you will not be disappointed 😊"

"Situated in heart of old quarter and walkable to the lake and shopping streets. "

"The staff were super attentive and amazing!"

"Excellent service and staff were very kind from the door person to the receptionist and the restaurant The food was very tasty and healthy Drs Huỳnh and Vo"

"The Customer Service was outstanding"

"Good hotel, excellent service. but location accessibility is bad during weekends as the road leading to hotel would be closed. "

"The Imperial Hotel and Spa was excellent. We were warmly welcomed and checked in was quick and smooth. The staff were alway polite, helpful and caring.Help was give readily. The hotel was in a very good position close to Kiem Lake and the old Quarter We received a lovely gift of coffee and a coffee brewer which was a total surprise. Thank you Alex and staff"

"Staffs are friendly and attentive to our needs. Massage within hotel by Hua is fantastic! Popular Pizza 4P’s is located just a stone thrown away. "